ABOUT US

At Kyties, we combine a deep love for cats with creative design to provide products that celebrate the special bond between cats and their owners. Our mission is to create joyful experiences for both you and your feline companion by offering thoughtfully designed items that enhance your cat’s life and bring happiness to your home.

  • Our Mission

    Our mission is simple but impactful: to keep cats in loving homes and out of shelters while giving back to the community. We aim to help cat parents foster positive behaviors by treating their pets with care and love, just like little ones.

  • Our Quality

    At Kyties, we’re more than just a cat shop—we’re a family committed to supporting cats and their humans. We carefully curate each product to ensure it brings happiness, health, and enrichment to your feline companion. From innovative toys to grooming essentials, our selection is designed with love to elevate your cat’s experience. We’re dedicated to providing only the best for your cat and offering the most delightful shopping experience for you.

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Frequently Asked Questions (FAQ)

If I require help with my order, what should I do next ?

We're always keeping an eye on our messages, so you can expect a speedy response from us within 24 hours! We're passionate about our small family business and dedicated to making sure you have an easy and enjoyable experience with us every time. For any inquiries, feel free to reach out at support@kyties.com

Is there an option to modify or cancel my order after placing it ?

We recognize the importance of prompt processing for timely delivery. If you need to cancel or modify your order, please contact our customer support team at support@kyties.com as soon as possible. We will do our best to accommodate your request; however, please note that orders may be shipped shortly after placement, and once dispatched, modifications cannot be made.

What can I do if my tracking status isn’t updating ?

Please ensure you're using the correct tracking number. If it still doesn’t show any updates, try again after 24-48 hours. In cases of prolonged delays, the package may be in transit or held at customs. Please allow additional time and check for updates. If the issue persists, don’t hesitate to contact our support team for assistance.

What if my package is marked as delivered but I haven't received it ?

If your tracking indicates the package has been delivered but you haven’t received it, please check with neighbors or your building's reception to see if it was left nearby. Allow an additional 2-3 business days, as packages may sometimes arrive slightly later. If it still hasn’t arrived, contact your local post office to check if it’s being held. After this time, please reach out to us, and we’ll investigate further.

Do you accept returns or exchanges on cat supplies ( e.g. Cat Bowl, Cat Grooming Tools, Cat Litter Box Mats, Cat Accessories )

At Kyties , your satisfaction is our top priority. If you're not completely happy with your purchase, you can return it within 30 days for a full refund or exchange, with no hassle.

Do you offer international shipping ?

At the moment, we have a selection of products that we ship either USA and/or Canada. We do have digital products that can be purchased anywhere around the world.

What are the accepted payment options ?

We are pleased to offer a variety of secure payment options, including American Express, Mastercard, Visa, PayPal, Apple Pay, and more. For a complete list, please scroll to the bottom of any page to explore additional payment methods.

All transactions on our platform are processed through secure encryption, ensuring your information is safe and your experience is hassle-free.

Looking for more answers ? Explore our detailed FAQs section.

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Let's Make Cats a Priority !

Shop with Kyties and join a community making a real difference for cats. Every purchase helps create a better future for our furry friends. Together, we can make an impact, one step at a time.

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Support Our Mission

Explore our store catalog to discover everything we have to offer. We’re working to make our cat products available across Canada and the U.S. Plus, our digital downloads are just a click away, available worldwide after your purchase. Every item is thoughtfully prepared with care, and we hope you enjoy what we’ve created for you.

We're thrilled to announce that in the near future, we'll be collaborating with other small businesses to bring you uniquely crafted products.

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