If I require help with my order, what should I do next ?
We're always keeping an eye on our messages, so you can expect a speedy response from us within 24 hours! We're passionate about our small family business and dedicated to making sure you have an easy and enjoyable experience with us every time. For any inquiries, feel free to reach out at support@kyties.com
Is there an option to modify or cancel my order after placing it ?
We recognize the importance of prompt processing for timely delivery. If you need to cancel or modify your order, please contact our customer support team at support@kyties.com as soon as possible. We will do our best to accommodate your request; however, please note that orders may be shipped shortly after placement, and once dispatched, modifications cannot be made. This Question does NOT apply to Digital Products.
How can I track my shipped order ?
Once you place an order, we will send you a tracking number as soon as your package is ready for shipment.
What can I do if my tracking status isn’t updating ?
Please ensure you're using the correct tracking number. If it still doesn’t show any updates, try again after 24-48 hours. In cases of prolonged delays, the package may be in transit or held at customs. Please allow additional time and check for updates. If the issue persists, don’t hesitate to contact our support team for assistance.
What if my package is marked as delivered but I haven't received it ?
If your tracking indicates the package has been delivered but you haven’t received it, please check with neighbors or your building's reception to see if it was left nearby. Allow an additional 2-3 business days, as packages may sometimes arrive slightly later. If it still hasn’t arrived, contact your local post office to check if it’s being held. After this time, please reach out to us, and we’ll investigate further.
Do you offer international shipping ?
At the moment, we have a selection of products that we ship either USA and/or Canada. We do have Digital Products that can be purchased anywhere around the world.
What are the accepted payment options ?
We are pleased to offer a variety of secure payment options, including American Express, Mastercard, Visa, PayPal, Apple Pay, and more. For a complete list, please scroll to the bottom of any page to explore additional payment methods.
All transactions on our platform are processed through secure encryption, ensuring your information is safe and your experience is hassle-free.
Are your products customizable?
We’re happy to offer all kinds of customization for our printable and digital files, as well as select products like clothing, pet collars, home goods, and more coming soon! If you're unsure whether something in our store can be customized, just reach out—we’d love to help!
Do these products have any customs or import tax charges?
Certain products may be subject to customs or import taxes. Customers are responsible for any applicable fees, and we cannot be held liable for any delays due to customs processing.
CAT SUPPLY
Do you accept returns or exchanges on cat supplies ( e.g. Cat Bowl, Cat Grooming Tools, Cat Litter Box Mats, Cat Accessories )
At Kyties , your satisfaction is our top priority. If you're not completely happy with your purchase, you can return it within 30 days for a full refund or exchange, with no hassle.
This DOES NOT apply to personalized items, cat owner merchandise (such as apparel), and digital products.
CAT OWNER MERCHANDISE
What happens if I ordered the wrong t-shirt size ?
As a small family-run business that prints unique items upon order and does not hold any inventory, we cannot offer refunds or exchanges when the wrong size is ordered.
HOWEVER, we're more than happy to print you another for just the cost of the tee and shipping. Be sure to reach out to us in messages if you find yourself needing to order a different size !
What are the care instructions for these apparel ?
Every product listing includes care instructions tailored to that item. Make sure to give them a read and follow along to keep your purchase looking great for longer wear! And when it comes to all printed apparel, washing inside out is always a good call.
DIGITAL PRODUCTS
Will the watermark be removed from the digital files ?
Yes, once your purchase is confirmed, the digital files will be sent without any watermarks.
How Can I Download and Print ?
1. Once the purchase is confirmed, you will receive the files Instantly.
2. Download the files.
3. Unzip the file using free software if necessary Download (if you don't have):
4. Open the file in free Adobe Acrobat Reader Download (if you don't have): https://www.adobe.com
5. To print the file: Select "Actual Size" in printer settings. (Note: Colours may vary based on different computer monitors and printer settings.)
Printing Information
All of our products are available as digital files. It gives you the flexibility to print as many times as you like (for personal use only). Refer to each product for printing sizes.
Use Adobe Acrobat Reader to print the PDFs in the best quality. Download Link : https://get.adobe.com/reader/
If you feel like your printer cannot carry out the required printing, you can have your templates printed at your local print shop or with an online printing service. Always print at 100% or the actual size.
All digital files are in high-quality resolution. Please note that I can only control the design quality, not the print quality. The colors, as shown on your screen may print a bit differently based on the printer/ink that is used.
How do I open .ZIP files ?
New computers usually have software installed to handle unzipping files. If yours doesn't, you will need to download a program such as WinRar, WinZip or 7zip.
Apple iPhone/iPad: https://support.apple.com/en-gb/HT211132 Android: https://support.google.com/files/answer/9048509?hl=en-GB
What are "Editable PDF files" ?
The products mentioning "editable PDF files" are fillable/editable using Adobe Acrobat Reader (free software).
Use free Adobe Acrobat Reader (https://get.adobe.com/reader/) to edit the checklists easily. All the blue boxes can be edited/filled to create your own checklist. Print and laminate if required.
Only blue highlighted areas are editable/fillable. Use the Adobe Acrobat app on iPad or mobile phone for editable files. Similarly, fill it on desktop/laptop. Fill/type the details in PDF and print in your preferred size if necessary. (Note: Blue highlights won't appear on the print) Text, font, color, and design cannot be altered.
Is there an option to modify or cancel my order after placing it ?
Your files will be available for download once payment is confirmed. For instant download items, we don’t accept returns, exchanges, or cancellations.
Can I get help if I'm having trouble with my digital download ?
If you experience any difficulties, please contact our support team. We’re here to help resolve any download issues promptly.
THANK YOU FOR YOUR SUPPORT
We aim to be as transparent as possible.
Feel free to contact us for any further inquiries.
